Returns & Refunds

Everything is made to order, so we ask you to choose with care — but if something's wrong, we'll always put it right. Here's exactly how returns work.

Faulty, damaged or wrong item

If anything arrives faulty, damaged or not what you ordered, we'll send a free replacement or a full refund — no need to send it back, just email a photo within 30 days of delivery. This is at no cost to you.

Changed your mind

UK

You have 14 days from delivery to cancel. Return the item to us, unworn and unwashed (and prints undamaged), within 14 days of telling us — you cover the return postage — and we'll refund your original payment method as soon as it (or proof of posting) reaches us. We'll give you a return address when you get in touch.

EU

EU customers have the same 14-day right to cancel. Return the item to us unworn and unwashed (prints undamaged) within 14 days of telling us; you cover the return postage, and we'll refund your original payment method once it (or proof of posting) reaches us. We'll give you a return address when you get in touch.

Rest of the world

Outside the UK and EU we offer an exchange or store credit on change-of-mind orders.

Wrong size

Ordered the wrong size? Since every piece is printed for you when you order, we can't remake it, so it's handled the same way as the 14-day cancellation above. Please check the size guide on the product page before ordering to get it right first time. And if we sent you the wrong size, that's on us and it's covered under Faulty, damaged or wrong above.

How to start a return

Email hello@stemandcap.co with your order number and, for a faulty item, a photo. We aim to reply within one working day.